Resource Management Consultants, Inc. > Employees and Family Members

RMC Customer Satisfaction

As part of Resource Management Consultants' efforts to serve your needs, we are interested in your feedback about our EAP services. This is one opportunity to let us know what we do well, and what we can do better.

We do not ask your name, unless you want a follow-up call from our staff. The information obtained from these surveys will be shared anonymously with our client companies so that they can evaluate the quality of EAP services provided to their employees. You are assured, however, that no company will receive specific identifying information about you. Your response is strictly confidential.

We appreciate your taking the time to help us to serve you better.

Thank You,

Ron Hesslein
Director EAP Services


	How convenient was it for you to contact the EAP?

		Very convenient

		Convenient

		Somewhat convenient

		Not at all convenient

	How soon after you called did the EAP representative return your call?

		Same day

		Next day

		More than one day later

	How courteous was the staff in their response to you?

		Very courteous

		Courteous

		Somewhat courteous

		Not at all courteous

	Comments:

	Did you find the location of the EAP office to be convenient?

		Very convenient

		Convenient

		Somewhat convenient

		Not at all convenient

	Comments:

	Did your EAP consultant explain the Confidentiality Policy?

		Policy was thoroughly explained

		Policy was reviewed, but not thoroughly explained

		Policy was not explained

	Comments:

	Were you satisfied with your EAP consultant's response to your questions and concerns?

		Very satisfied

		Satisfied

		Somewhat satisfied

		Not at all satisfied

	If you felt a co-worker/friend needed services, would recommend the EAP?

		Yes

		No

	Comments:

	How did you hear about the EAP?

		Brochure

		Employee meeting

		Poster(s)

		Co-worker

		Supervisor

		Human resource/personnel department

	Other:

	Your feedback is important to us. If you have other comments or suggestions, please share them with us.

	Comments:

	Your Employer:



	NOTE: If you have additional feedback that you would like to discuss personally, please include your name and telephone number below and you will contacted by a member of our management team. Website inquiries are not designed for emergencies or urgent needs and will be responded to by the next business day. Name:



	Phone #:

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